The Unofficial Netspace Broadband FAQ

Login Problems

Q. Help I have line sync but can't log in, what could I try?
A. If you were with a previous DSL provider, your username might have been just what you chose. With Netspace you are required to put @netspace.net.au at the end of it, for e.g - username@netspace.net.au.

That would be the first thing to try, if you have already done that and can't log on, Call your local helpdesk and ask for assistance. The numbers can be found here: http://home.netspace.net.au/numbers/.

Q. I have sync but still can't log in, what can I do?
A. Your last resort is to try logging in with a different login addresss. Most customers will still use the username@netspace.net.au to log in, but some customers have been upgraded to the L2TP connection type, the username for them is username@adsl.netspace.net.au. You could try logging in with that, if you have no luck, contact your local helpdesk.

Error Codes

691 Access was denied because the user name and/or password was invalid on the domain.

Either your user account is not registered with the domain listed, your password is expired, or you mistyped the information. If you do not specify a domain, the remote access server attempts to verify your user name and password on the domain of which it is a member. Carefully retype your user name, password, and domain. If you are unsure of this information, contact your system administrator. 678 There was no answer.

The connection could not be completed because the remote computer did not answer the connection request.

721 The remote computer is not responding.

The connection could not be established because the remote computer did not respond to the connection request.

ADSL Terminology

ADSL is an innovative and cost effective way to connect to the Internet using digital broadband technology. ADSL uses specialised equipment at both ends (at your telephone exchange and your computer) and in between, uses existing standard copper telephone lines to deliver data and files at a very high speed.

Q. What is meant by the term 'Outage'?
A. An 'Outage' generally means the service itself will be stopped/halted to be fixed, upgraded or serviced. There are two types of outages, Planned and unexpected. Planned outages are usually ones discussed with both the ISP and xDSL provider and scheduled. Unexpected outages are ones that aren't discussed and happen at random, many factors can cause outages, such as equipment failure, environmental causes and so forth.

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